Welcome to Zoom Automotive website privacy notice.
Zoom Automotive respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Zoom Automotive collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Zoom Automotive is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Zoom Automotive
Name of data privacy manager: Dan Crewe
Email address: dan.crewe@zoomautomotive.co.uk
Postal address: Searle Crescent Weston-Super-Mare, North Somerset, BS23 3XP
Telephone number: 01934 808767You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
I had absolutely no issues with Zoom Automotive, the sale went very smoothly, the staff were all very professional and I highly recommend them based o... Read More
Alex S
Zoom Automotive were professional from enquiry to purchase. I contacted them as I had been recommended by a friend and to quote a well known TV ad ...... Read More
sharon m
Having found the vehicle I was looking for on the internet with Dan at Zoom, the quality of the photos and a quick phone call to discuss the car made... Read More
AntonyJ
Car BMW X6 Name Nicolette Bracey We were looking for a BMW X6 for months when we came across Dan and Zoom Automotive. They are friendly bunch of chaps... Read More
Nicolette
I recently purchased a Mitsubishi Shogun Elegance from Dan at Zoom Automotive. He was very helpful and always friendly and professional every time we... Read More
A M
I just bought an Mitsubishi Outlander from Zoom Automotive, and wanted to leave first class feedback as I'm extremely happy with the car, the price an... Read More
Colin B
I had been looking for a Hilux pickup for years and was trolling through the many secondhand car adds on the internet when l came across Zoom Automoti... Read More
Eric B
I searched the web for the right car, colour, make/model, year etc and came across Zoomautomotive. I'd never heard of them but they weren't too far fo... Read More
David L
I'd been looking for a Volkswagen Caddy for some time, in Northern Ireland, Impossible to get one, checked Internet and found Zoom Automotive, left me... Read More
John
From our first enquiry until we drove away with our excellent new car, Dan was the personification of customer service, honesty and integrity, we were... Read More
Iain A
I have been looking for a Mercedes Benz SLK for about a month now, having seen 4 cars and not been particularly blown away with them my wife found one... Read More
Martyn J
I have just sold my Mercedes E class Convertible to Zoom Automotive. The only reason for selling the car was due to my ongoing medical condition; this... Read More
Christopher W
My mum bought a car from Dan at Zoom automotive a few months back and she recieved such a professional and fast service she decided to go back to dan... Read More
Hollie
Great service from Dan. Was really helpful with dealing with personalised plates and answering any questions. Was very fair in evaluating the price of... Read More
Chris P
Helpful & Courteous , a Fair dealer, I am a very Happy Bunny, Vehicle great quality, & exactly as advertised. Thank you Dan, & the coffee was good too... Read More
Paul &
Simple and friendly service with no nonsense! Really quick process from viewing right through to payment and collection.... Read More
Doug B
Very easy to deal with and hugely helpful. The dealer was polite, efficient and took the stress out of buying a car and the pricing was competitive.... Read More
Gail D
Would definitely recommend buying a car from Zoom Automotive. Perfect car and the dealer was very nice and helpful.... Read More
Anonymous
If you are looking to buy a car don’t go anywhere else.. from the moment i found the car the service I received was first class... Dan and the team... Read More
Alex R
I would highly recommend this dealership, the service was very professional from start to finish... Read More
Frank L
Extremely friendly salesman and so happy with my new car! Everything was explained in detail. I would highly recommend Zoom Automotive Ltd.... Read More
Suzanne P
Dan has been a great sport, thanks for making this easy. Even offered me a cup of tea Appreciate it dan, happy with the car and service... Read More
Sajon M
Zoom automotive: well what can I say, an absolute pleasure to deal with from start to finish. A massive thank you to Dan Crewe, made the whole transac... Read More
Paul S
A stress free experience dealing with Dan, We bought a Jag xf sportbrake , brilliant . We can not recommend Zoom Automotive enough and the coffee is g... Read More
Fred A
Many thanks to Zoom Automotive and Dan for a great service with the purchase of a car for our son. A great price for a low mileage, clean, well looked... Read More
Gemma C
Very polite professional car dealer, great car at a very reasonable price, happy with the service that I received. I would highly recommend!... Read More
Karl
after speaking to Dan i took the plunge and paid the deposit. i bought the car on trust after reading the superb dealership reviews. Dan travelled 4 h... Read More
Ken
Excellent service Dan was very polite and friendly would definitely come back again... Read More
ZED s
P/X my car for a Jaguar XF-R, the trade was done flawlessly & the car arrived in immaculate condition as described on the car listing!... Read More
Jake
From seeing the advert to completion of deal Dan gave a first class and professional service. I ve never sold a car like this, always traded in but I... Read More
Alan
Historically, I have always found changing my car to be an absolute stress-fest - with the same questions always terrorising me - Am I buying the righ... Read More
Mark C
Thank you to Dan at Zoom Automotive for a very polite and professional service with the purchase of my new pearl white Mini Cooper D Was a pleasure do... Read More
Abbi
Many thanks to Dan once again for all of his help. For arranging the viewing and test drive over the bank holiday weekend, to coming in on the bank ho... Read More
Stacey
Great service from Dan, from the first phone call to driving away in my new car. Very professional friendly service. Dan explained all the controls an... Read More
Dave S
What a brilliant and personnel set up Zoom Automotive has, the communication was top class , easy to find , nothing was too much trouble , very friend... Read More
Sarah R
Service we received from Dan was second to none could not have been more helpful, thank you for your help and patience helping us through the whole bu... Read More
James L
We met with Dan at 09:30 this morning, he was there early and straight away welcomed us warmly and made us feel at ease right off the bat. Had a good... Read More
Craig J
Really nice guy, easy to do Business with, very welcoming, top bloke. Cracking deal !!! Well over the moon with my new car!!!!... Read More
Richard
Bought a lovely little BMW 123d from Zoom Automotive, never bought a second hand car so clean, couldn’t find a spec of dirt inside. All went very sm... Read More
Ross
Found an Audi A7 on eBay. Made contact with Dan at Zoom. Car buying in the past has been long and complicated however Dan made the process super easy.... Read More
Katie D
Dan was a fantastic guy to deal with, he was very knowledgeable about a broad range of cars. We got a great quality car in brilliant condition, the ca... Read More
Ashley
Came to see us on a Sunday afternoon, was able to get drive the car away on the day and we’re really happy with it. Excellent service and a pleasure... Read More
Alex J
Hi Dan. I just wanted to thank you again as I'm rally pleased with how you did business from start to finish. The car is spot on an we will do busines... Read More
Richard
Possibly the best car buying experience I've ever encountered! Dan was the perfect person to deal with - friendly, experienced and cheerful. He took c... Read More
Matt W
No pushy sale and I bought a fantastic jaguar XF from Zoom Automotive. A stunning car and just as the advert stated.... Read More
Brian C
Never delt or heard of zoom Automotive until yesterday. I can not highly recommend their excellent service . They are keenly priced cars which is pass... Read More
Charlotte C
What can i say, a fantastic service, 5* from start to end. cannot recommend zoom enough, car is unmarked in pristine condition as described, Dan made... Read More
Luke O
Had been searching for a while for a good, low mileage, Ford Focus to replace my wife's previous runabout, when I came across Zoom Automotive. Hadn't... Read More
Chris B
Brought a BMW 320 diesel of zoom automotive and was very pleased with Dan. Car was fantastic he really worked with me to give me what I wanted. Would... Read More
Simon Wilmot
Great service, lovely well presented car (I looked at 5 before this one!) they operate out of a modern office just off the motorway, Dan was very know... Read More
Chris Davies
New van purchase very helpful, very knowledgeable great service would highly recommend Zoom Automotive to anyone purchasing a new vehicle.... Read More
Blair Peacock
I found Danny exceptional throughout the whole deal, he scoured the country to get the exact model, colour and specification I requested. He organised... Read More
Paul Foreman
Having used Zoom previously to find my sister a car I did not hesitate in seeking his services to find my mother a new Mercedes. Having called Zoom an... Read More
Richard Hooper
I would just like to thank you for such a fine service and high the standard of customer care you showed us in finding and delivering our Audi A4 esta... Read More
Scott (Luvjoys)
I was looking for a 4x4 in my own country Greece for sometime, but couldn't find anything, so contacted a few places on the web, a lot of false promis... Read More
Spiros Moumouris
Zoom's professional attitude in selling my old car resulted in me receiving a better price for it than if I had tried to sell it myself. I was surpris... Read More
R.E Gould & Son
Thanks again, helpful as usual in the sourcing and disposal of our vehicles, it seems that when ever we need a vehicle a couple of phone calls and ema... Read More
Debbie
Contact Details
Searle CrescentWeston-Super-Mare
North Somerset
BS23 3XP 01934 808767 dan.crewe@zoomautomotive.co.uk